September 2025 Updates

What's New

New & improved 🆕✨

Mobile — Smarter Actions:
Add more flexibility to your Mobile Flows with two powerful options. Use conditional actions to send different users down different paths based on who they are or what they do, and randomize survey choices to keep results unbiased. Read the full update →
Captain AI (Beta):
Your co-pilot keeps getting smarter! Captain AI can now help with Coaching (giving you advice on building great experiences), Insights (digging into your performance to get you results, including charts and CSVs), and even build Mobile Flows from just a prompt. 🐬🎉

Folders:
Our most-requested addition to Folders is here! Filter your Folders by Creator, Segment, Status, and Tag to find what you need faster. 🙌

Workflows:
All Workflow events—including a wide range of email (opened, clicked, bounced, unsubscribed, and more) and push events—can now be sent via Webhooks to trigger actions or update data in your other tools.

Launchpads:
Deliver Launchpads to the right users with more precise targeting options.

User Profile Reset:
Reset an end user’s targeting profile with a single click to quickly retest experiences like Checklists, Pins, and advanced Flow conditions.

Coming Soon 🚧👀

Next-gen NPS (Beta):
NPS surveys are getting a major upgrade. Soon, run multiple at once, customize colors and properties, track events, and publish to mobile web. Plus, localize with inline edits, .xliff uploads, or one-click AI translation. This feature is currently in beta; reach out to joey@appcues.com if you’d like to join!
Flows in Workflows (Beta):
Orchestrate Flows, emails, push, delays, and branches on one canvas. Currently in beta reach out to len@appcues.com if you’d like to learn more!
Folder Expericence Actions
: Publish, unpublish, or archive multiple experiences at once within a Folder.