Updates in October 2022
new
fixed
The Studio 💫
  • Mobile Flow and Pin events now appear in the
    Activities
    tab on the User profile page.
  • Plus, Mobile Flows and Pins now appear in the
    Eligibility
    tab on the User profile page.
  • Handy image previews of your Mobile Flows will now show on the Flows list page, the Mobile Flow analytics page, and when publishing a Flow.
  • We've added a Back button on the User profile page to make it easier to get back to the All users list. Don't you love little quality-of-life improvements? We do!
  • A new (more powerful!) version of our Appcues <> Zapier integration is available (ICYMI see what's new) ⚡
The Builder 🔧
  • No updates to the Builder in October–keep on scrolling.
Mobile 📱
To say that our Mobile Team has been busy is an understatement–so many awesome updates to share! 🤩 Building beautiful mobile experiences is easier than ever:
  • You now have the option to add new elements side-by-side and the option to clone elements side-by-side or below (when there's only 1 item in a row).
  • You can also Drag and Drop elements for easier placement–here are four quick examples:
  1. Move an element inside the same row when it has more items
  2. Move an element from one row to another
  3. Move an entire row with multiple items inside
  4. Move an element from a row to a completely new row
  • Now, when you're editing composable elements like an 'Image with Text' block, you'll see a contextual highlight, so you know which section you are working on.
  • To make editing clearer and more accessible, you'll also see a blue color (formerly green) when selecting, hovering, and creating elements.
  • Working on an experience with a lot of copy or visuals? Now, if your content is bigger than the Modal area, scroll bars will display properly so you can keep editing.
  • We've also added landscape/portrait mode! Toggle between both to see how your modals will look in portrait and landscape.
  • Plus, light/dark mode! 🌓 Create completely different colors for light and dark modes that automatically show to your users based on their specific theme preference. 🪄
Bug fixes 🐛💥
Studio
  • Flows:
    Fixed a problem where searching for archived Flows with tags could sometimes break the page.
  • Analytics:
    Fixed a problem that was causing some users to experience an error when exporting Flow analytics.
  • Settings:
    The date picker would sometimes get hidden behind other parts of the page on the Pin settings and Mobile Flow settings pages–that has been updated.
  • Settings:
    The “Updated at” value on the Flow settings page could sometimes bleed out of its container, but that has been fixed.
Builder
  • Pins:
    Fixed a problem where cutting/pasting text in the Pins builder could sometimes create an error.
  • Pins:
    Fixed an issue where the default theme font on Button Pins was not being applied.
  • Pins:
    Applying class selectors for Pins could sometimes cause an error, but that has been fixed.
  • Pins:
    Deleting Icon with Tooltip Pins could sometimes cause the builder to fail–that's resolved now.
  • Hotspots:
    Fixed an issue where sometimes the “next step” action on Hotspots failed.
Mobile
  • SDK:
    Fixed image alignments and behavior to better represent what's shown on the SDK.
  • SDK:
    Fixed styles on Image w/ Text to better represent what's shown on the SDK.
  • Builder:
    Fixed the actions toolbar so that clone/delete buttons do not overlap the Content Menu when open.
The Appcues <> Zapier Integration, now with way more Zaps ⚡
improved
Studio
Integrations
Our Zapier integration just leveled up with 10+ new triggers to choose from.
More triggers = more Zaps = more time saved.
Imagine what you could do with all that free time! With this new version of the integration, you can now build Zaps based on users who start, skip, or interact with checklists, pins, and mobile flows. You can also trigger Zaps based on users who enter a segment. These automated workflows let you connect Appcues to 5,000+ apps so that your tools talk to each other like one big happy product-led family. ❤️
ZapierBlog@2x
Here are some of the top ways we see teams using the integration already:
  • Pass updated user information into your CRM so that data flows automatically
  • Trigger automated emails based on in-app actions for a more seamless customer experience
  • Send NPS submissions to your team’s Slack channel to prompt quick action and followup
  • Push survey responses to Google Sheets to track feedback and create custom reports
Read our blog post to see more ideas and learn how to get started. ⚡
Updates in September 2022
new
fixed
The Studio 💫
  • Several domains registered? Good news! We've made speed improvements to page load times. ⏩
  • Now, when you click on “What’s new” in the Studio Help menu, you'll be able to read and open release note updates in-app. How meta!
Screen Shot 2022-10-17 at 2
The Builder 🔧
  • Our newest pattern–Pins is working to anticipate your needs. When adding Pins, the Builder will now remember your last used embedding option. Whether that be inline or overlayed, this update will help streamline the placement of multiple Pins, and not force you to constantly go back and change the embedding option for each Pin. Yay!📍
Mobile 📱
  • Appcues Mobile now supports the Ionic framework! 🎉
  • We've moved the Options Menu inside the Appcues Mobile Builder. Formerly located at the top of the screen, you can now find it in the bottom left corner of the Builder (the three dots next to the Appcues icon). The options menu includes a link to Studio, switch accounts, and sign out.
  • New content option on the block! Perfect for release notes and other listicles, the new content block option "List item with image" in Appcues Mobile lets you place images alongside text with ease.
Bug fixes 🐛💥
Studio
  • NPS:
    Fixed an explainer tooltip on the NPS analytics page where the content was hidden.
  • Overview:
    Mobile Flows are now counted in the “Live Flows” card on the overview page.
  • Pins:
    Pins were incorrectly included in the list on the Flow Priorities page, but that's been fixed.
  • Flows:
    When reverting changes on the Flow settings page, some reverted changes were not appearing on the page until you refreshed the page.
  • Other:
    Fixed some parsing issues when pasting a large list of values into a condition with an 'is one of' operator. Lists using both spaces and commas as delimiters should now get processed correctly.
Builder
  • Pins:
    Adding a hyperlink will now keep a highlight around the selected text while the link is being input.
  • Pins:
    When you “cut” text to reuse elsewhere, the Builder will no longer crash.
  • Flows:
    A required survey can no longer be bypassed by using the Enter key.
  • Flows:
    Fullscreen Wistia videos will no longer make the screen go black.
  • Flows:
    Fixed an issue where Go To Custom Step within Tooltip Groups was not working.
  • Flows:
    Modals & Slideouts are no longer being cut off by smaller screen sizes.
  • Click To Track:
    Fixed an issue where certain clicks on particular elements on specific sites were not registering as a “click”.
  • NPS:
    Scrollbars will no longer appear on surveys where the first question is longer than 2 lines.
Mobile
  • Flows:
    When selecting “image” as the modal background, the default image was reset. This has been fixed so the image or color will persist until a new selection is made.
  • Builder:
    Fixed an issue where some page changes were not being tracked in the mobile Builder Appcues install.
Updates in August 2022
new
fixed
The Builder 🔧
Are you including a custom icon in your Pin experience? From now on, uploaded SVG icons will not add extra space around the icon. That means they will be more accurate to the size of the uploaded icon to ensure resizing is scaled correctly and the tooltip opens closer to the icon. 🎉🆒 Check out how much better it looks:
  • Old
Untitled (12)
  • New
Untitled (13)
Bug fixes 🐛💥
Studio
  • Segments:
    Fixed an issue where creating or editing a Segment could cause the page to refresh in a pesky loop. 🔄
Builder
  • Accessibility
    : Fixed an issue so that Tooltips will receive focus without always reading the header of the tooltip first.
  • Accessibility
    : Fixed an issue to ensure that our <iframe> elements have an accessible name.
  • Pins
    : Fixed an issue to prevent inline Pins from taking on the text styling of the element they are anchored to.
  • Pins
    : Fixed an issue where adjusting Line-Height in a Pin was not being applied.
  • Flows
    : Fixed an issue that prevented certain customers’ flows from showing a Tooltip after a Navigation step in Preview mode.
  • Flows
    : Fixed an issue that prevented certain customers’ flows from continuing after ‘Let Them Navigate’ steps.
  • Flows
    : Fixed an issue where Flows would not continue after Navigation steps if the new URL included a “/” path.
  • Flows
    : Fixed an issue where an extra scrollbar was appearing when a Flow appeared on a screen.
  • Minibar
    : Fixed an issue that prevented users from entering more than a single digit at a time in our Margin editor.
  • NPS
    : Fixed an issue that prevented the NPS survey from appearing in Safari.
Improve mobile adoption with Appcues Mobile!
new
Mobile
animation-1-general
Quickly build, publish, and experiment with on-brand mobile experiences that improve user adoption—without bugging your dev team.
Speed is now your advantage. There’s no need to resubmit your app to Google Play or the App Store or wait for users to update their app versions. Get your experiences and experiments in front of users ASAP and improve adoption faster.
Use Appcues Mobile to:
  • Welcome and onboard new customers to help them see value faster
  • Create engaged, sticky users by educating them on new features
  • Encourage upsells and conversions at the most optimal time
  • Communicate important announcements, like outages or company updates
And that’s just scratching the surface. Learn how you can take control of mobile adoption with Appcues.
Make your persistent experiences even more powerful with insights
new
Studio
Analytics
Analytics for your Pin experiences are here at last! 🙌 That pesky "coming soon" page is gone and there's no need to toggle back and forth to Events Explorer to monitor performance. Now you can see who interacted with your Pins just like you already do with Flows. 👀
The analytics page includes great insights, including:
  • A 'Pin activity' chart with lines for each pin’s interaction events
  • An 'Individual Pin stats' section, including preview images, interaction event totals, and uniques, and an issues count
  • A 'Recent Users' section, that includes All pin events
And for more analytics, you can export the data. Head to any Pin to check it out, or read more about analyzing Pins in our support doc.
image (13)
Happy pinning!
Updates in July 2022
new
fixed
The Studio 💫
No updates to the Studio in August, but fear not–our Builder update this month is so exciting that you’ll quickly forget the sadness you are feeling.
The Builder 🔧
Buttons are here! 🎉 A new addition to the Pins family–Buttons let you add persistent in-app triggers to help drive user action.
  • This means that you can now drop a Button directly into your product that can act as a launcher for on-demand Flows and URL Links. It’s an awesome way to add persistent & non-invasive calls-to-action to help drive users to where you want, when
    they
    want! Win-win! And all that without bothering your engineering teams.
  • And the good news just keeps rolling in because Buttons are live for all customers on Essentials, Growth, and Enterprise plans.
  • To start building, select Drop a Pin in the Builder and choose Button from the menu:
Untitled (9)
  • Super exciting, right? We can’t wait to see all the cool ways you start using Buttons! For more info on how to add a Button, read our help doc.
An update on the sibling of Buttons—Icon with Tooltips. Now, this Pin type closes after a user clicks a button or link within the tooltip.
Lastly, now available on all Experience types, creating Go To URL actions within any button will allow you to easily add a Profile Attribute to help with dynamic URLs.
Untitled (11)
Bug fixes 🐛💥
Studio
  • Flows:
    We’ve cleaned up some clutter and removed Flow navigation steps from being selectable as a targetable condition.
Builder
  • Accessibility:
    Fixed an accessibility issue by removing unnecessary ARIA labels on various Flow Experiences that created confusion for screen readers.
  • Accessibility:
    Fixed an accessibility issue by correctly labeling “Close” elements within our Flow Experiences.
  • Pins:
    Fixed an issue where Overlayed Icon w/ Tooltip Pins were not always being placed exactly where you clicked.
  • Pins:
    Fixed an issue for Icon with Tooltip Pins where the position of the Icon in preview didn’t match the position in a live setting.
  • Pins:
    Fixed an issue that required some Pin Icons to be double-clicked in order to be opened.
  • Pins:
    Fixed an issue where List/Bulleted items with Icon w/ Tooltip Pins were not maintaining proper formatting after saving.
  • Pins:
    Fixed an issue where some Pins were not working when they were placed inside dropdown menus.
  • Pins:
    Fixed an issue where folks could click buttons within Icon w/ Tooltip Pins even if the Tooltip was closed.
  • Flows:
    Fixed an issue so the Flow Builder will not crash when selecting the Rating content block.
  • Flows:
    Fixed an issue where Flows that started with a Navigation step could not see their Analytics.
Drive user action and on-demand education with in-app Buttons
new
Builder / Experiences
New pattern alert! 🎉🎉
A new addition to the Pins family—Buttons—lets you add persistent in-app triggers to drive user action when it’s convenient for them.
ButtonPins-Graphics-6@2x@2x (1)
With Buttons you can:
  • Let users trigger walkthrough Flows when it’s convenient for them
  • Route users to other places–inside or outside of your product
  • Increase awareness of new and important features with persistent labels and tags
  • Add a Feedback button that launches a survey flow to capture routine feedback
Buttons are available to all customers. Learn more and add a Button today!
Updates in June 2022
new
fixed
The Studio 💫
  • Flow Variation Testing:
    You can quickly test multiple versions of your Flows and optimize your conversion metrics with A/B variation testing. Pretty exciting stuff! Read our doc for more information on setting up and managing these tests.
  • Localization:
    Property names used for your locales are now viewable on your localization settings page, giving you more clarity and confidence in your account’s multi-language setup.
localization
The Builder 🔧
  • Buttons:
    Coming soon! Soon, you’ll have the ability to drop Button Pins that can act as direct launchers for Flows and URL Links.
buttons
Bug fixes 🐛💥
Studio
  • User Profiles:
    Property values consisting of dates are now consistently in a friendly, readable format.
userprofil
  • Accessibility:
    Resolved an issue where Safari users were having trouble logging into Appcues Studio.
  • Themes:
    In some cases, updates to themes were not being applied to published Flows. We fixed that right up because that’s like getting a brand new outfit but not wearing it out!
The Builder
  • Accessibility:
    Corrected an issue where Screen readers in Safari were misreading Next actions.
  • Flows:
    Improved our ARIA labels for Progress Bars within Flows.
  • Pins:
    Fixed an issue that prevented Icon w/ Tooltip Pins from appearing/disappearing correctly within dynamic page elements which could have created issues while both building Pins and showing Pins to end users.
  • Pins:
    Fixed an Icon w/ Tooltip Pins issue where clicking an Icon would also activate the element it was attached to (ie. clicking an Icon anchored to a button, would also activate a button click).
  • Pins:
    Fixed an issue when editing Icon w/ Tooltip Pin content blocks that prevented toggle settings from behaving correctly.
  • Pins:
    Fixed an issue with Icon w/ Tooltip Pins that prevented Icons from getting Theme updates if an update to the Theme was made.
  • Pins:
    Fixed an Icon w/ Tooltip Pins issue that prevented images from being uploaded.
Experiment and iterate with Flow Variation Testing
new
Studio
Segmentation
You've asked, and we've delivered! Our first improvement towards A/B testing is here. 🥳🥳 With Flow variation testing, you can reduce guesswork and make data-backed improvements to your Appcues Flows. Easily A/B test two or more variations of the same Flow with a sample of your target audience to determine which version performs the best.
FV2-Final@2x
Experiment with different imagery, copy, colors, CTAs, and more to find out what makes your Flows perform better. Testing multiple variations of a Flow can help you:
  • Get better ROI from existing flows
  • Increase Flow completion rates
  • Make low-risk modifications
  • Measure the impact of your Flow improvements
Check out our help article for steps on how to set up an A/B test and start experimenting away.
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