Appcues

Changelog

Follow up on the latest improvements and updates.

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NewAnalytics

Find, fix and resolve experience errors in one place

issues
Experience errors used to arrive as a raw count of occurrences, with harmless noise mixed in, no suggested fix, and no way to mark one as handled.
The
Issues page
, under Experiences, groups every error into issues: one error message on one step of one experience. Open an issue to see who it affected and a suggested fix for its type, or ask Appcues AI about it.
Resolve it once you've fixed it, or ignore a known false alarm for a set time. An issue with no new occurrences for 7 days resolves on its own, and reopens if it happens again. Each experience also has its own Issues tab.
Read the docs · Ask support
NewBuilder / Experiences

Theme your Launchpads, add new blocks, and track what users click

launchpad
The Launchpad builder has more blocks, more styling, and click tracking.
  • Themes and custom CSS.
    Pick a Theme and the header, colors, beacon and block cards follow it. On a Links block, the Advanced tab takes your own CSS for the card, title and link items.
  • Text, Image and Javascript blocks.
    Add an intro, an image, or content from a JavaScript snippet such as a scheduler. Links, images and text links can also run a snippet, for example to open your support chat.
  • Click tracking.
    A link item or text link can track an event or update a user property when someone clicks it, so you can target later experiences on what they clicked.
Read the docs · Ask support
NewAnalytics

See everything your users did and saw over the last 90 days

useractivity
The user's activity page used to be one long list of events without any details on their session and pages visited.
The new
Activity tab
on a user's profile groups the last 90 days into sessions: the pages they viewed, the events they sent, and every experience they saw with how far they got. Click
Summarize activity
for an AI summary of where they got stuck and a suggested next step. Click any item in the timeline to see every attribute sent with it.
Read the docs · Ask support
NewimprovedBuilder / ExperiencesAnalytics

What's new and better in Appcues: October 2026

randomize
What's new
What's better in surveys
  • Answer options.
    Single and multi select questions can shuffle their answers to reduce order bias, and add an "Other" option where people type their own answer.
  • Character counter.
    A text input question with Max characters set shows a character counter.
  • Integrations.
    Survey block answers in Flows 2.0 and Embeds reach the Slack, HubSpot and Salesforce V2 integrations. If you set one up before this change, open its card and select
    Reconfigure
    , or the answers won't arrive.
  • Targeting on answers.
    Answers to survey blocks in Flows 2.0 and Embeds are saved to the user profile, so you can target on them in another experience.
What's better in the builder
  • Load time.
    The experience editor and preview load about a third of the code they used to, so they open faster.
  • Preview from the current step.
    In Flows 2.0 and Embeds, start a preview on the step you're editing instead of clicking through the ones before it.
  • Stable selectors.
    While picking an element, hold A or T to highlight elements with a unique
    data-appcues
    or
    data-testid
    attribute.
  • Tooltip previews.
    Unanchored tooltip steps show an image preview in the builder.
  • Experience pickers.
    Dropdowns that list experiences in the builders, mobile included, sort by last updated instead of alphabetically.
  • Embeds that replace content.
    Turn on Show replaced content on completion and the page's original content comes back when the user finishes the Embed.
What's better with Appcues AI
  • Click to track events.
    Appcues AI and the MCP Server can create, update and archive Click to track events. New events start Disabled so you can check them first.
  • Theme setup.
    In an account without a modern Theme, Appcues AI helps you set one up before it builds, starting with legacy Themes you can migrate.
What's better in the Appcues App
  • Themes.
    Set your default Theme, clone, deactivate or delete Themes from the Themes page. You still edit styles in the builder.
  • Checklist settings.
    Checklists have their own settings page.
  • Mobile publishing.
    Target & Publish in the mobile builder opens the experience's settings in the Appcues App, the same page web experiences use.
  • Objectives.
    A campaign or tactic objective shows its Key Moment's setup, so you can check what counts without opening it.
  • Segments list.
    Counts are cached and refresh in the background, so the list opens without waiting on every count.
NewBuilder / Experiences

Send NPS promoters and detractors to different next steps

nps
Add conditional actions to the NPS Submit button. Each condition checks the respondent's NPS category, Promoter (9–10), Passive (7–8) or Detractor (0–6), and runs its own action. For example, send promoters to a review page and start a feedback Flow for detractors. Anyone who matches no condition gets the Default action.
Read the docs · Ask support
NewAnalytics

Compare all your experiences on one page, and export them

analyticsoverall
Flow Performance covered web Flows only, couldn't be narrowed to what's live, and had no way to download the table.
The comparison page in the new App replaces it. One table covers every Flow, Banner, Pin, Embed, Checklist, Launchpad and NPS survey, on web and mobile: how many users saw each one, completed it, dismissed it, and clicked something in it. Filter by type, platform, tag or status (it opens on Live), pick any range up to 366 days, and see how each rate moved since the previous period.
Export CSV
downloads the table as you see it.
Studio's Flow Performance page now links here.
Read the docs · Ask support
NewBuilder / ExperiencesAnalytics

Access all your experience analytics data without an export

analytics
Finding out who dismissed a Flow, or which button they clicked on step three, meant exporting a CSV and using a spreadsheet.
Every experience in the new App now has an Analytics tab. It shows completion, dismiss and click-through rates, then follows users step by step: who saw each step, where the most users dropped off, how long they stayed, and how many clicked each button and link. Click
View users
on any number to see the people behind it without needing an export.
Flows, Banners, Pins, Embeds, Checklists, Launchpads and NPS each get their own layout. Launchpads show link clicks, Flows launched and top searches.
Read the docs · Ask support
NewimprovedfixedBuilder / ExperiencesAnalytics

What's new and better in Appcues: September 2026

icon
What's new
What's better in the builder
  • Selectors.
    The builder ignored
    data-appcues
    and
    data-testid
    attributes when generating a selector, so you had to rewrite it by hand to use them. It now picks them first.
  • Build URLs.
    Appcues AI didn't always ask for a build URL when it built an experience, so opening that experience from the extension could fail without an error. It now reuses the build URL of your last experience, or asks for one if you don't have one.
  • Builder panel.
    The floating side panel covered large modals and Embeds wherever you dragged it. It now collapses and docks to the left or right of the screen.
  • Page navigation.
    Sending users to another page from a button or image meant typing the page's URL. Navigation mode lets you browse to the page instead.
  • Icons.
    A large standalone icon meant using a rich text emoji. The builder has an Icon block, and you can upload your own icons as SVG.
  • Image sizing.
    New images default to Fit instead of Fill, and a Fixed mode sets an exact width.
  • Bullet colors.
    Bullets could inherit white from the step styling and vanish. They now match the text, or take a color you set in the Design tab.
What's better in your experiences
  • Large experiences.
    Flows 2.0 experiences and Embeds with many steps were slow to start: a 10-step Flow could take about 7 seconds. It now starts in under a second.
  • JavaScript actions.
    A snippet on a button, image or text had to be paired with moving to the next step or closing the experience. It can now be the only action, so the experience stays open.
  • Localization.
    Image actions, such as a link URL, can be set per language.
  • Launchpads.
    Flows 2.0 experiences can now be selected from the Launchpad's Flow list.
What's better in dashboards
  • Pages in charts.
    Funnel, Metrics and Retention cards could only count events. They can now count visits to a page.
  • Dashboard text.
    Add a text block to a dashboard to say what it's for and what each section shows.
  • Explain this chart.
    Pick it from a chart's menu and Appcues AI explains what the chart shows.
  • Shared dashboards.
    Teammates had no way to know a new team dashboard existed. They can now get an email or Slack notification when one is shared.
What's better in campaigns and Key Moments
  • Objectives.
    An objective's Key Moment and direction were locked once set, so a misconfigured objective meant starting over. Both are now editable. Readings from before the change aren't comparable with readings after it.
  • Event attributes.
    Setting an event trigger or Key Moment on an event attribute meant knowing its name. The field now suggests attributes seen in the last 30 days.
NewAnalyticsAI

Track each campaign and tactic against its objective

campaign dashboards
Once a campaign is live, you want to know how many of the users it reached went on to complete its Key Moment.
Every campaign and tactic has a Dashboard tab that shows you that. The top row runs from reach to objective: a reach-to-objective funnel, completions, drop-off and conversion rate, all counting only users who saw your content. Below that you get the objective's trend against its target, exposed versus unexposed users over time, and, on a campaign, objective completion split by tactic.
To have a card's numbers explained, open its ⋮ menu and click
Explain this chart
.
Read the docs · Ask support
NewBuilder / Experiences

Surveys in Flows 2.0 and Embeds, with branching on every answer

conditional surveys
Surveys were one of the last reasons to keep building in classic Flows. Survey blocks add Text input, Single Select, Multi Select and Rating questions to Flows 2.0 and Embeds. Build it by hand or ask AI to create your survey.
Sending different users different content meant building a separate Flow for each audience. With conditional actions, one button or image sends each user down their own path, based on a survey answer or a user profile property:
  • Users who rate onboarding 4 or 5 go to a step asking for a review. Everyone else gets a step asking what to improve.
  • Admins who click Get started go straight to workspace setup. Everyone else closes the Flow and carries on.
Survey blocks are in beta. Conditional actions need web SDK 7.32.0 or later.
Read the docs: Surveys · Conditional actions · Ask support
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