Reduce support tickets by providing on-demand guides and content to the right user, on the right page (without developers). Launchpads (now in Beta 🧪) can help you:

→ Take the one-minute tour

Users don't want to stop their workflow to find answers. With Launchpads, they don't have to. Provide guidance right when and where they need it most, so users keep progressing without interruption.

Gather your most helpful content to keep users engaged. Share:

We heard your feedback on the last version of Launchpad. Here are some of the top improvements:

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Soon, customers on Growth and Enterprise plans will be able to integrate their support documentation tool with Launchpads, enabling users to find more of what they need without leaving the product.

Launchpads is now in Beta and available for all web customers on all plans. Customers on Essentials plans can have one Launchpad published at a time. Customers on Growth and Enterprise plans can have unlimited Launchpads published at a time. Log in to Appcues to build your first one. Not ready? Take a quick tour or read our support doc for more info.

Identifiers are properties you can use to easily recognize your Users & Accounts within Appcues.

Now, set Identifiers in your Settings to replace User & Group IDs with something more meaningful (like Full Name and Company Name) across all Appcues reports. 🎉 This update enhances reports for Flows, Pins, Banners, and Events Explorer by displaying more useful information than just IDs.

So instead of this:

You’ll see something like this:

Plus, your homepage recently got an update with a new section of Recent Users & Accounts, which lets you see the Users and Accounts that were most recently active in your product. ✨

To set a Global Identifier for Users & Accounts, Open the Settings page in Appcues. For more information, read our support doc.

If you haven’t started sending group data yet (i.e. you aren't seeing any Recent Accounts), learn how to send data here.

In-app surveys are a great way to ask users for information and feedback while they are in the moment (for significantly higher response rates than email 🚀).

We've added a new survey question type⎯multi-select! Allow your users to answer questions by selecting one or more responses.

Combine multi-select with other question types like ratings, radio selects, short and long text inputs, and more to create a variety of impactful surveys. For ideas and tips, read our blog post.

Multi-select questions are available for all customers on all plans (simply update the Appcues Chrome Extension to the latest version) and build a new Flow to create a survey with a multi-select question. For additional help or to launch your first survey flow, check out the support doc.

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iFrames, or Inline Frames, let you embed one web page within another. They are often used to include forms, media, or other types of content in your application.

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Does your application use iFrames? Now, you can enhance user experiences in your application without needing to install the Appcues SDK directly in individual iFrames. 🎉 This makes it easier to:

iFrame support is now available to all customers on all plans. Log in to Appcues to start building or read our support doc for more information.

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Skip the spreadsheet––survey responses now appear right where you want them––inside Appcues. Now, watch the feedback roll in directly alongside analytics.

Plus, you still have the option to export a full CSV of responses or automatically pass responses to Google Sheets, Slack, Airtable, and more.

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In-app surveys are a great way to ask users for information and feedback while they are in the moment (for significantly higher response rates than email 🚀).

Use ratings, radio selects, short and long text inputs, and more fields to create a variety of impactful surveys. For ideas and tips, read our blog post.

Responses are live and available for any Flow launched that contains survey fields. Scroll down on an individual Flow analytics page to see responses (you may need to update the date filter to match when responses came in as the default is the last 7 days). For additional help or to launch your first survey flow, check out the support doc.

Easily onboard, educate, and support users in their native language with AI-powered localization for mobile apps.

Translate your flows in seconds into multiple languages while preserving a personalized touch for each user, ensuring your app resonates globally. Welcome users, drive adoption, and make important announcements in your app, all within a user's native language⎯in a matter of minutes.

Chat with our team to add localization to your Appcues plan. Customers with localization already enabled for web flows can start localizing mobile flows immediately. For help getting started, check out our support doc.

Localization is available for iOS, Android, Flutter, Ionic, and Reactive Native frameworks. We recommend Appcues Mobile customers update their apps to SDK Version 3.1.0 to use Localization.

If you haven't added Appcues Mobile to your account, try it today or chat with our product experts.