Changelog
Follow up on the latest improvements and updates.
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new
improved
Mobile
Segmentation
Workflows
February 2025 Updates
What's New
New & improved 🆕✨
- Workflows:Multi-channel messaging is here! Now you can send email and push notifications alongside your in-app messages with Workflows. 💌 Connect every message, automate follow-ups, and track engagement—all in one place. Read the full update to learn more.
- Segments:Big changes! Now, see the full list of users in a Segment, view accurate counts on the Segment page, and pick and choose which properties you want to include for smaller, faster exports! 🎉 Read the full update to learn more.
- Mobile Flows:A new "back" button makes it simpler to edit Flows and move between content blocks without hassle.
- Mobile Flows:We've added more options so you can preview and test your mobile Flows on the latest devices, like the newest iPhone and Samsung models, to make sure they look great for every user.
Coming Soon 🚧👀
- Localized Banners and Launchpads: Translate content with manual editing, xliff support, AI-powered translation, and RTL support. Now in beta, 🧪 reach out to support@appcues.com to join!
- Builder Image Gallery: Soon, save and reuse images you use frequently across experiences.
- Improved Property Management:Add display names for your account properties, set data types for all your properties, and more.
- Studio:Filter experience list pages by live content that have unpublished changes.
improved
Studio
Segmentation
Get the full user list, count, and better exports with our updated Segment page
💡What are Segments?
Segments help you group your users based on shared behaviors or attributes, so you can target the right people with the right messages at the right time.
⭐️ What's new?
Previously, the Segment count shown on your Segments page only included users who met the criteria and had been active in your app within the last 7 days. Now, it includes all users who meet the criteria, whether recently active or not. 🔥
P.S. The actual users in your segments haven’t changed—just how we calculate and display the count.
That's not all! Now:
- See a full list of Users in a Segment directly on the page
- Pick and choose which user properties to include in an export for smaller, faster reports
- View all experiences connected to a Segment from the details page
🚀 Ready to dive in?
These changes are live for all Appcues customers now. To see the improvements, go to the Segments page.
new
Builder / Experiences
Analytics
Workflows
Send email and push notifications with your in-app messages using Workflows
⭐️ What's new
You can now send email and push notifications in Appcues with Workflows. Send messages in one place, powered by the same product usage data you trust for in-app experiences—so every message is connected, every follow-up is smart, and every touchpoint drives users forward. Plus, you can track it all in a single view.
📌 What are Workflows?
Workflows let you reach users outside of your product and turn scattered messaging into a seamless experience. When a user takes action (or doesn’t), Workflows automatically send the next best message—whether that’s an email nudge or a push notification—so nothing gets lost and engagement stays strong.
💡 How to use Workflows
- Start with real user behavior:Trigger messages based on what users do (or don’t do) in your product.
- Connect your channels:Build emails, and push notifications that work together to bring users back to your product.
- Drive users into in-app experiences:Link email and push notification buttons directly to Flows to keep users moving forward.
- Track success:No more stitching together data—track how messages impact behavior across channels, all in one place.
🙌 What you can do with Workflows
From onboarding to retention, Workflows help you create a connected experience that keeps users moving forward. Here are some of the top use cases:
- Onboarding:Welcome new users with an in-app Flow and Checklist, then email them if they don’t complete key steps.
- Re-engagement:Detect inactive users and send an email reminder to log in linked to an in-app tour showcasing what’s new.
- NPS follow-up:Collect an NPS score in-app, then send an email asking promoters to leave a review or reach out to detractors with personalized follow-up.
🚀 Ready to get started?
All customers can explore and build Workflows anytime—publishing is free for 60 days, then available as an add-on. Log in now to start building! Need help? Check out our support docs or explore an interactive demo to see it in action. 🚀
new
improved
fixed
Studio
Builder / Experiences
Segmentation
Workflows
January 2025 Updates
What's New
New & Improved 🆕✨
- Publish History:Track changes over time for Banners, Pins, and mobile Flows with new publishing history, accessible directly from the analytics page.
- Properties:Automatically track when a user last submitted NPS qualitative feedback with a new auto-property:NPS feedback last collected at, now in Segments and Workflows—perfect for following up with users who left a score but skipped comments.
- Segments:Create Segments based on whether users have received, opened, clicked, or skipped an email or push notification, making it easier to retarget engaged users or follow up with those who missed a message.
- Workflows (Beta 🧪):Workflows—your new go-to for connecting emails, push notifications, and in-app messages—just got even more powerful with these updates:
- HTML email support:Compose complex emails or bring in templates from other tools for more customization and flexibility. 💥
- Data Nodes:Add a step in Workflows to Track an Event or Update a User Property—making it easier to track user interactions and target them based on their engagement.
- Filters:Quickly find what you need by filtering Workflows by Creator, Segment, or Tags.
Coming Soon 🚧👀
- Enhanced Segment Previews: Know exactly who you’re targeting. Now in beta, see exact user counts and detailed lists when building Segments.
- 🧪 Localized Banners and Launchpads: Translate content with manual editing, xliff support, AI-powered translation, and RTL support. Now in beta—reach out to support@appcues.com to join!
Bug Fixes
🐞🐛- Accounts with sender verification activated on their Appcues installation were receiving an error message within the Flows List block of their published Launchpad experiences.
- Tags added to Launchpads were not displaying properly on the Launchpad list page.
new
improved
Studio
Builder / Experiences
Analytics
Mobile
Workflows
December 2024 Updates
What's New
New & improved 🆕✨
- Multi-channel messaging (Beta): If you’ve started exploring our new workflow builder, give yourself a high five—you’re unlocking next-level user engagement! 🙌 If not, now might be the perfect time— check out all the updates we made last month!
- Sending windows:Control when messages hit users. 😍 Choose specific days to send, set start and end times for your window, and even define global defaults or override them for special cases.
- Email templates:Explore fresh options for NPS follow-ups, checklist nudges, and re-engagement emails. Plus, templates now save subject lines and preview text, making it faster than ever to build and send messages.
- Enhanced message analytics:See exactly how your emails and push notifications impact user behavior with detailed funnel charts. Track workflow completions, segment entries, and goal achievements with ease.
- Start and Push nodes analytics:Dive deeper into user behavior with detailed lists of the individuals who have entered a Workflow.
- Streamlined navigation: You might have noticed a sleeker, faster navigation—making it easier to get to the pages you need.
- Mobile Flows: Ready to bring users back to your mobile app with push notifications (see the above update 😉)? Now you can easily encourage users to opt in right from a Flow. Select “Prompt push permission” as the button action, and users can enable notifications directly in your app. ✨
Coming Soon 🚧👀
- 🧪 Localized banners and launchpad: We’re rethinking how you localize web content, starting with banners, which is now in beta. Add translations directly in the builder, bulk translate via .xliff files, or simply use our AI-powered translation feature with a single click. We also have full RTL language support! Want to be part of beta? Reach out to support@appcues.com.
- 🧪 Enhanced segment previews: Know exactly who you’re targeting. Now in beta, see exact user counts and detailed lists when building segments.
new
improved
Studio
Builder / Experiences
Analytics
Mobile
November 2024 Updates
What's New
New & improved 🆕✨
- Multi-Channel Messaging (Beta):Curious about multi-channel messaging? Join the beta or watch our new video on engaging inactive users! ✨ Now, see how your messages perform and influence user behavior with new analytics. Plus, draft workflows and messages without setting up domains or senders. New analytics include:
- Workflow analytics:Track who starts and finishes workflows, and see how many reach a goal.
- Email analytics:Monitor sends, deliveries, opens, clicks, and trends over time with custom date ranges.
- Push notification analytics:Easily view sent counts and open rates.
- Custom Components for Mobile:Add Typeform surveys, phone features (Bluetooth, Maps, Camera, Calendar), or custom-built components directly to your native mobile flows. 📱Read on for more info.
- Launchpads:Zendesk, Freshdesk, and Helpjuice Knowledge Base integrations for Launchpads now filter out private articles. 🔥
- Permissions:Editors can no longer archive Web Flows or delete Checklists for added control.
- Mobile Flows:
- Goal reporting is now available for mobile Flows! Now, when you attach a Goal to a mobile Flow, you can track the goal conversions within the mobile Flow analytics page (just like for web Flows).
- When using the ‘Icon with Text’ block, you can now show or hide the description while keeping the title vertically centered.
Coming soon 🚧👀
- New Navigation:A simpler, more streamlined navigation is on the way to help you find what you need more easily—currently in beta with a handful of customers. 🎉
- Enhanced Segment Count Preview: Now in Beta with some customers, see an exact user count and a complete list of users who meet your conditions when you build a Segment (while the segments themselves remain as reliable as ever). ✨
new
Builder / Experiences
Mobile
Enrich your mobile experiences using Custom Components
💡 What are Custom Components?
Custom components allow you to include elements like Typeform surveys, Calendly scheduling links, interactive maps, or even custom-built components directly in your native mobile flows. From leveraging device features like the Camera and Calendar to embedding tailored external services, Custom Components unlock limitless possibilities for engaging your mobile users.
🚀 Ready to dive in?
Custom components are available for all mobile customers on all plans. Login and build a new Flow to create an experience that includes a custom component. For additional help, check out the support doc.
new
improved
fixed
Studio
Builder / Experiences
Mobile
October 2024 Updates
What's New
New & improved 🆕✨
- Multi-Channel Messaging (Beta):Looking to reach users with email and push notifications right alongside in-app messages? Join the beta! Now you can explore the new builder, draft messages, and see how everything works—without setting up a domain or senders. ✨ Plus, we’ve added more control with features like:
- The ability to clone, archive, and tag your Workflows for better organization.
- Suppress email audiences using custom conditions based on user properties.
- Launchpads (Beta):Embed your resource center for a seamless, native look that doesn’t clash with your menu with the new inline launcher option. 🥳 Plus, more flexibility over how your floating Launchpad appears with expanded horizontal and vertical positioning controls. Last, we’ve also added the ability to preview your launchpad and a “new tab” icon for links that open in a new window—small but mighty for user experience! Read on for more.
- Account Profiles:Account Profiles now load faster than ever. Haven’t set up company-level properties yet? Learn how to get started.
- Mobile Tooltip Highlight:Forget the hassle of deep linking for every screen. With the new “Allow Interaction with App” toggle, users can directly interact with your app through Mobile Tooltips. 🎉
- Mobile Slideouts:Enjoy new styling options for Slideouts, including control over shadows, confetti effects, and the Slideout backdrop. Plus:
- “Tap out to dismiss” is now an option for Slideouts and Modals, just like tooltips.
- Slideouts are swipeable to dismiss, and they support app interactions when the backdrop is disabled.
Coming soon 🚧👀
- New Navigation:A simpler, more streamlined navigation is on the way to help you find what you need more easily—currently in beta with a handful of customers. 🎉
- Custom Components for Mobile:Soon, you’ll be able to include elements like Typeform surveys, phone features (Bluetooth, Maps, Camera, Calendar), or even custom-built components directly in your native mobile flows. 📱
- Enhanced Segment Count Preview: Soon, see an exact user count and a complete list of users who meet your conditions when you build a Segment (while the segments themselves remain as reliable as ever). ✨
Bug fixes 🐛💥
- Mobile:Addressed compatibility issues with Jetpack Compose 1.7+ and fixed a debugger tool bug affecting sub-page navigation.
- Mobile Embeds:Resolved an issue where embedded content wasn’t displaying background colors correctly.
improved
Builder / Experiences
Embed your resource center with an inline Launcher (& more updates!)
📌 What are Launchpads?
Users need answers fast, without stopping their workflow. With Launchpads (Beta), you can deliver on-demand guidance through an in-app resource center—helping users stay productive while getting the support they need.
⭐️ What's New?
Now, Launchpads support both inline and floating launcher options, giving you greater flexibility in how you integrate your resource center into your product.
- Inline Launcher:Blend your resource center seamlessly into your app’s layout for a natural look that doesn't clash with other elements or menus. 🎉🎉
- Floating Launcher improvements:We've also enhanced the floating launcher (your best option for a more noticeable and easy-to-access resource center). The maximum horizontal offset has been increased so you can move the icon closer to the center of the screen which is helpful when you're working around menus or other UI elements. Plus, we've added a new vertical offset option for even more positioning control. ✨
That's not all! Now, you can
preview how your Launchpad
will look in your product before you hit publish.
🚀 Ready to dive in?
Launchpads are in Beta and available for all web customers on all plans. Login to Appcues to build your first one. Not ready? Read the full announcement on Launchpads for more information.
new
improved
fixed
Studio
Builder / Experiences
Analytics
Mobile
September 2024 Updates
What's New
New & improved 🆕✨
- Launchpads (Beta):Bring more helpful content to your product by connecting Launchpads—your in-app resource center—with Zendesk, Freshdesk, or Helpjuice. Read on for more info. Want us to add another integration? Tell us what.
- Launchpads (Beta):For more insight into how your users are leveraging your Launchpad, see a breakdown of interactions by day and by type (flows, articles opened, searches, etc.) on the analytics page.
- Launchpads (Beta):Launchpad interaction events are also now available in a User Profile’s activity feed. 👀✨
- Goals:For more control over how you track success, customize the conversion timeframe for Goal conversions on a Flow. Instead of being limited to a 7-day window, choose any timeframe from 1 to 90 days to better fit Goals that may take users longer to complete. Read on for more info.
- Mobile:Building your native mobile app experiences just got easier! Now, you can save any step from your Flow as a template to reuse it in your other Flows.
- Multi-Channel Messaging:Automate email messages and push notifications based on how users are interacting with your product and other Appcues experiences. Fill out this form to join the beta program. 🎉
- Mobile:Spot issues with ease. Now, when building your mobile Flows, launch the debugger directly from the Builder. Here’s how: Open the Flow you want to debug and the option will be under the 3 dots menu in the bottom bar.
Coming soon 🚧👀
- Launchpads:Soon, embed your Launchpad in your app as an inline icon, giving you greater control over its appearance within your product.
Bug fixes 🐛💥
- Localization:Certain special characters could break the Flow localization file if they appeared directly in the language’s name. We’ve fixed this!
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