Changelog
Follow up on the latest improvements and updates.
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new
improved
Studio
Builder / Experiences
Analytics
Mobile
November 2024 Updates
What's New
New & improved 🆕✨
- Multi-Channel Messaging (Beta):Curious about multi-channel messaging? Join the beta or watch our new video on engaging inactive users! ✨ Now, see how your messages perform and influence user behavior with new analytics. Plus, draft workflows and messages without setting up domains or senders. New analytics include:
- Workflow analytics:Track who starts and finishes workflows, and see how many reach a goal.
- Email analytics:Monitor sends, deliveries, opens, clicks, and trends over time with custom date ranges.
- Push notification analytics:Easily view sent counts and open rates.
- Custom Components for Mobile:Add Typeform surveys, phone features (Bluetooth, Maps, Camera, Calendar), or custom-built components directly to your native mobile flows. 📱Read on for more info.
- Launchpads:Zendesk, Freshdesk, and Helpjuice Knowledge Base integrations for Launchpads now filter out private articles. 🔥
- Permissions:Editors can no longer archive Web Flows or delete Checklists for added control.
- Mobile Flows:
- Goal reporting is now available for mobile Flows! Now, when you attach a Goal to a mobile Flow, you can track the goal conversions within the mobile Flow analytics page (just like for web Flows).
- When using the ‘Icon with Text’ block, you can now show or hide the description while keeping the title vertically centered.
Coming soon 🚧👀
- New Navigation:A simpler, more streamlined navigation is on the way to help you find what you need more easily—currently in beta with a handful of customers. 🎉
- Enhanced Segment Count Preview: Now in Beta with some customers, see an exact user count and a complete list of users who meet your conditions when you build a Segment (while the segments themselves remain as reliable as ever). ✨
new
Builder / Experiences
Mobile
Enrich your mobile experiences using Custom Components
💡 What are Custom Components?
Custom components allow you to include elements like Typeform surveys, Calendly scheduling links, interactive maps, or even custom-built components directly in your native mobile flows. From leveraging device features like the Camera and Calendar to embedding tailored external services, Custom Components unlock limitless possibilities for engaging your mobile users.
🚀 Ready to dive in?
Custom components are available for all mobile customers on all plans. Login and build a new Flow to create an experience that includes a custom component. For additional help, check out the support doc.
new
improved
fixed
Studio
Builder / Experiences
Mobile
October 2024 Updates
What's New
New & improved 🆕✨
- Multi-Channel Messaging (Beta):Looking to reach users with email and push notifications right alongside in-app messages? Join the beta! Now you can explore the new builder, draft messages, and see how everything works—without setting up a domain or senders. ✨ Plus, we’ve added more control with features like:
- The ability to clone, archive, and tag your Workflows for better organization.
- Suppress email audiences using custom conditions based on user properties.
- Launchpads (Beta):Embed your resource center for a seamless, native look that doesn’t clash with your menu with the new inline launcher option. 🥳 Plus, more flexibility over how your floating Launchpad appears with expanded horizontal and vertical positioning controls. Last, we’ve also added the ability to preview your launchpad and a “new tab” icon for links that open in a new window—small but mighty for user experience! Read on for more.
- Account Profiles:Account Profiles now load faster than ever. Haven’t set up company-level properties yet? Learn how to get started.
- Mobile Tooltip Highlight:Forget the hassle of deep linking for every screen. With the new “Allow Interaction with App” toggle, users can directly interact with your app through Mobile Tooltips. 🎉
- Mobile Slideouts:Enjoy new styling options for Slideouts, including control over shadows, confetti effects, and the Slideout backdrop. Plus:
- “Tap out to dismiss” is now an option for Slideouts and Modals, just like tooltips.
- Slideouts are swipeable to dismiss, and they support app interactions when the backdrop is disabled.
Coming soon 🚧👀
- New Navigation:A simpler, more streamlined navigation is on the way to help you find what you need more easily—currently in beta with a handful of customers. 🎉
- Custom Components for Mobile:Soon, you’ll be able to include elements like Typeform surveys, phone features (Bluetooth, Maps, Camera, Calendar), or even custom-built components directly in your native mobile flows. 📱
- Enhanced Segment Count Preview: Soon, see an exact user count and a complete list of users who meet your conditions when you build a Segment (while the segments themselves remain as reliable as ever). ✨
Bug fixes 🐛💥
- Mobile:Addressed compatibility issues with Jetpack Compose 1.7+ and fixed a debugger tool bug affecting sub-page navigation.
- Mobile Embeds:Resolved an issue where embedded content wasn’t displaying background colors correctly.
improved
Builder / Experiences
Embed your resource center with an inline Launcher (& more updates!)
📌 What are Launchpads?
Users need answers fast, without stopping their workflow. With Launchpads (Beta), you can deliver on-demand guidance through an in-app resource center—helping users stay productive while getting the support they need.
⭐️ What's New?
Now, Launchpads support both inline and floating launcher options, giving you greater flexibility in how you integrate your resource center into your product.
- Inline Launcher:Blend your resource center seamlessly into your app’s layout for a natural look that doesn't clash with other elements or menus. 🎉🎉
- Floating Launcher improvements:We've also enhanced the floating launcher (your best option for a more noticeable and easy-to-access resource center). The maximum horizontal offset has been increased so you can move the icon closer to the center of the screen which is helpful when you're working around menus or other UI elements. Plus, we've added a new vertical offset option for even more positioning control. ✨
That's not all! Now, you can
preview how your Launchpad
will look in your product before you hit publish.
🚀 Ready to dive in?
Launchpads are in Beta and available for all web customers on all plans. Login to Appcues to build your first one. Not ready? Read the full announcement on Launchpads for more information.
new
improved
fixed
Studio
Builder / Experiences
Analytics
Mobile
September 2024 Updates
What's New
New & improved 🆕✨
- Launchpads (Beta):Bring more helpful content to your product by connecting Launchpads—your in-app resource center—with Zendesk, Freshdesk, or Helpjuice. Read on for more info. Want us to add another integration? Tell us what.
- Launchpads (Beta):For more insight into how your users are leveraging your Launchpad, see a breakdown of interactions by day and by type (flows, articles opened, searches, etc.) on the analytics page.
- Launchpads (Beta):Launchpad interaction events are also now available in a User Profile’s activity feed. 👀✨
- Goals:For more control over how you track success, customize the conversion timeframe for Goal conversions on a Flow. Instead of being limited to a 7-day window, choose any timeframe from 1 to 90 days to better fit Goals that may take users longer to complete. Read on for more info.
- Mobile:Building your native mobile app experiences just got easier! Now, you can save any step from your Flow as a template to reuse it in your other Flows.
- Multi-Channel Messaging:Automate email messages and push notifications based on how users are interacting with your product and other Appcues experiences. Fill out this form to join the beta program. 🎉
- Mobile:Spot issues with ease. Now, when building your mobile Flows, launch the debugger directly from the Builder. Here’s how: Open the Flow you want to debug and the option will be under the 3 dots menu in the bottom bar.
Coming soon 🚧👀
- Launchpads:Soon, embed your Launchpad in your app as an inline icon, giving you greater control over its appearance within your product.
Bug fixes 🐛💥
- Localization:Certain special characters could break the Flow localization file if they appeared directly in the language’s name. We’ve fixed this!
📌 What are Goals?
Goals help you measure important behaviors in your product (and how in-app experiences are impacting those behaviors).
With Goals, identify the key action or behavior you're trying to drive and measure how many people achieve it. Set goals for:
- Key activation moments
- New and existing features
- Upgrade or upsell moments
⭐️ What's New?
You can now customize the conversion timeframe for Goal conversions on a Flow, giving you more control over how you track success. Instead of being limited to a 7-day window, choose any timeframe from 1 to 90 days to better fit Goals that may take users longer to complete.
🚀 Ready to dive in?
This enhancement is available for all customers on all plans. To adjust your conversion timeframe, head to an individual Flow Settings Page. Try it out now, or read our support docs for more information on Goals.
new
Studio
Builder / Experiences
Integrations
Bring more support front and center with Knowledge Bases in Launchpads
📌 What are Launchpads?
Users don't want to stop their workflow to find answers. With Launchpads, they don't have to. Provide guidance right when and where they need it most with an in-app resource center, so users keep progressing without interruption.
⭐️ What's New?
Now, make your support content easy to find by bringing it to your resource center. Connect your Launchpad to Zendesk, Freshdesk, or Helpjuice to allow users to quickly search for the helpful content they need, right when and where they need it (directly within your product).
Don't use Zendesk, Freshdesk, or Helpjuice? Tell us what you'd like to connect your Launchpad to.
🚀 Ready to dive in?
Launchpads are in Beta and available for all web customers on all plans.
Knowledge Bases for Launchpads is only available to customers on Growth and Enterprise plans.
If you're an Essentials customer who wants to learn more about upgrading, chat with our team.Login to Appcues to build your first one. Not ready? Read the full announcement on Launchpads for more information.
new
improved
Studio
Builder / Experiences
Mobile
August 2024 Updates
What's New
New & improved 🆕✨
- Launchpads:See how many users are interacting with your in-app resource center with a custom date range option on the analytics page. Haven’t built a Launchpad yet? Learn more.
- Debugger:Detect issues faster by launching the Mobile Debugger right from the App Settings page. 🎉
- Users:Thanks to a fancy backend change (we won’t bore you with the details), your User List now loads faster than ever. 🎊
- Mobile AI Writing Assistant & Localization:Get smoother, more reliable AI translations and writing assistance with our latest model updates. Our AI-powered tools now use gpt-4o-mini for native mobile translations and gpt-4o for enhanced writing support, ensuring stability and accuracy.
Coming soon 🚧👀
- 🎉 BIG NEWS! 🎉Soon, automate in-app messages, email, and push notifications with a personalized touch that’s based on what users are actually doing in your product. Sign up for our launch event and early access to the features to learn more.
- Goals:Soon, for Goals tied to a Flow, customize the conversion window from anywhere from 1 and 90 days.
- Launchpads:It’s already easier than ever to build an in-app resource center in minutes, but we’ve got more on deck for Launchpads:
- Knowledge Bases:Soon, let your users find more helpful content without leaving your product by integrating your Launchpad with Helpjuice, Zendesk, or Freshdesk.
- Analytics:Soon, see a breakdown of Launchpad interactions by day and by type (Flows, articles opened, searches, etc) for more insight into how your users are leveraging your Launchpad.
- Embed Option:Soon, open your Launchpad from either a floating or embedded icon, giving you greater control over its appearance within your product.
new
improved
Studio
Builder / Experiences
Analytics
Mobile
July 2024 Updates
What's New
New & improved 🆕✨
- Launchpads:Catch users before they stumble with a personalized, dynamic in-app resource center. The new version of Launchpads (now in Beta) requires just clicks, no code. 🔥🔥 Start building one or read the full announcement to learn more.
- Recent Activity:Right in Appcues, view a list of the most recent users and accounts seen in your product. From there, quickly access the full list or jump to their individual profiles.
- Global Identifiers:Replace User and Account ID (those long strings of numbers and letters) with something more meaningful (like Name and Company) across all of Appcues. This makes it easier to see exactly who did what in your reports. Read on for more info, and cheers to the over 300 of you who have already turned this on! 😮🥂
- Targeting:Now, when you search for values while targeting your experiences, we’ll search and return results across all historical values, not just a sample.
- Pins:Track issues with your persistent experiences⎯Pins⎯with a list of Issues now available on the analytics page.
- Mobile:Add a bit of flair to your native mobile Flows with our new confetti effect. 🎊(Note: This requires mobile SDK version 3.3.0).
- Public API:Get regular exports without the need for emails; the email field is now optional when exporting events. 👏
Coming soon 🚧👀
- Goals:Soon, for Goals tied to a Flow, customize the conversion window from anywhere between 1 and 90 days.
new
improved
Builder / Experiences
Give users 24/7 guidance with Launchpads ⎯ your new in-app resource center (Beta)
Reduce support tickets by providing on-demand guides and content to the right user, on the right page (without developers). Launchpads (now in Beta 🧪) can help you:
- Minimize user confusion and frustration
- Boost adoption with on-demand guidance
- Deflect low-priority support tickets
The best news? Every customer on every Appcues plan can build a Launchpad. 🎉🙌
📌 Why Launchpads?
Users don't want to stop their workflow to find answers. With Launchpads, they don't have to. Provide guidance right when and where they need it most, so users keep progressing without interruption.
🎯 What can I do with Launchpads?
Gather your most helpful content to keep users engaged. Share:
- Resources & Education:Help users expand their knowledge independently with useful flows.
- Releases:Inform users about changes and guide them through new features.
- Notifications:Highlight important announcements and tasks where they'll be seen.
- Help:Provide support documents, contact info, and feedback flows.
⭐️ What's New?
We heard your feedback on the last version of Launchpad. Here are some of the top improvements:
- No code needed:Build Launchpads with just clicks, similar to Checklists.
- Multiple Launchpads:Create several for different audiences and purposes.
- Detailed control:Customize display names for flows and their order.
👀
What’s Next for Launchpads?
Soon, customers on Growth and Enterprise plans will be able to integrate their support documentation tool with Launchpads, enabling users to find more of what they need without leaving the product.
🚀 Ready to dive in?
Launchpads is now in Beta and available for all web customers on all plans. Customers on Essentials plans can have one Launchpad published at a time. Customers on Growth and Enterprise plans can have unlimited Launchpads published at a time. Log in to Appcues to build your first one. Not ready? Take a quick tour or read our support doc for more info.
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