Appcues

Changelog

Follow up on the latest improvements and updates.

RSS

new

improved

fixed

Studio

Builder / Experiences

Analytics

Workflows

April 2025 Updates

What's New
New & improved 🆕✨
  • Experiences in Studio:
    We’re making it easier to manage experiences at scale! You can now publish and unpublish directly from the list page—for Flows, Banners, Pins, Launchpads, and Checklists. Plus, an icon indicates which experiences have unpublished changes so you can quickly spot which needs review. ✨
Publishing-List (1)
  • Workflows:
    Get deeper insights into performance with:
  1. In-queue emails now visible in analytics:
    See how many users are waiting on an email due to sending limits or timing rules—right alongside your other email metrics.
  2. All email performance in one place:
    The new Email Performance page shows delivery and engagement metrics for every email across all Workflows. Filter by date range or Workflow, and click any number to see the users behind it.🔥
What's New - Release Updates
  • Public API:
    Experience listing endpoints now include
    created_by_email
    and
    updated_by_email
    so it’s easier to know who’s making changes—no more decoding Studio user IDs.
  • Studio:
    We’ve improved page load times across Studio for a faster, smoother experience. 🎉
Coming Soon 🚧👀
  • Flows in Workflows:
    Add web Flows directly from the Workflows canvas to create seamless campaigns.
  • Folders:
    Organize experiences into Folders, making content easier to manage—especially across teams.
Bug Fixes
🐞
  • Builder:
    Fixed an issue that made it hard to edit image blocks with a short height.
  • Banners:
    Fixed a bug where dismissed banners could briefly reappear for users.
  • Exports:
    Fixed an issue where user property attributes with a
    false
    value appeared blank in experience exports.

new

improved

March 2025 Updates

What's New
New & improved 🆕✨
Workflows:
Your multi-channel engagement keeps getting better:
  1. Event-Based Workflow Conditions:
    Control when emails are sent by restricting Workflow progression until an event occurs (Email sent, skipped, delivered, or opened). And set a
    maximum wait
    to prevent users from getting stuck. ✨
Wait-Until (1)
  1. "In Queue" Emails:
    See emails waiting to be sent due to rate limits, sending windows, or frequency restrictions—right in email analytics. 💥
  2. Live Status Indicator:
    Workflows that are live now show a green bar for quick identification.
  3. User List Export:
    Export user profiles tied to Workflow events. Choose the columns you want to include and you’ll get an email with a link to download the CSV.
  • Account Properties Management:
    Now, manage account properties just like user properties! We’ve streamlined the page and added the ability to self-declare data types so values are formatted correctly.
Account-Properties (1)
  • Filtering Experiences:
    No more digging through settings! See an icon on list pages for Flows, Pins, and other experiences with unpublished changes. Filter to quickly triage and manage them.
Unpublished-Changes (1)
Bug Fixes
🐞
Mobile SDK updates:
A variety of improvements across platforms, including analytics updates and bug fixes.
  • Android [4.3.5]:
    New workflow analytics, survey field naming consistency, and compile flag support.
  • iOS [4.3.6]:
    New workflow analytics and a fix for screen capture crashes.
  • Capacitor [4.3.4]:
    Includes Android and iOS updates.
  • Flutter [4.3.4]:
    Includes Android and iOS updates, plus an embed display fix.
  • React Native [4.4.1]:
    Includes native updates and support for React Native New Architecture (fully backward compatible).

new

Builder / Experiences

Mobile

Workflows

Keep your media organized and on-brand—with the Image Gallery

⭐️ What’s new
Now when you upload an image, it’s saved to your Image Gallery so you can reuse it across Web and Mobile Flows, Pins, Emails, and Push Notifications—no more uploading the same asset over and over.
It keeps your visuals consistent, your files tidy, and makes it easier for different teams to stay aligned when building in Appcues. Supports image blocks, hero backgrounds, and icons. ✨
🚀 Ready to get started?
Start building a new experience and add an image block to see the new gallery option.
Image-Gallery2

new

Builder / Experiences

Make Banners and Launchpads feel native—with Localization

💡 What is Localization?
Localization helps you deliver experiences that resonate by showing the right message in the right language.
⭐️ What’s new
Banners and Launchpads are now fully localizable. Translate directly in the Builder, upload XLIFF files, or use AI to speed things up. 🎉🙌 We also support right-to-left languages.
🚀 Ready to get started?
Create a new Banner or Launchpad, or open an existing one to add translations. If anything’s unclear, check out our support docs for guidance.
Translate

new

improved

Mobile

Segmentation

Workflows

February 2025 Updates

What's New
New & improved 🆕✨
  • Workflows:
    Multi-channel messaging is here! Now you can send email and push notifications alongside your in-app messages with Workflows. 💌 Connect every message, automate follow-ups, and track engagement—all in one place. Read the full update to learn more.
  • Segments:
    Big changes! Now, see the full list of users in a Segment, view accurate counts on the Segment page, and pick and choose which properties you want to include for smaller, faster exports! 🎉 Read the full update to learn more.
  • Mobile Flows:
    A new "back" button makes it simpler to edit Flows and move between content blocks without hassle.
  • Mobile Flows:
    We've added more options so you can preview and test your mobile Flows on the latest devices, like the newest iPhone and Samsung models, to make sure they look great for every user.
Mobile-Devices
Coming Soon 🚧👀
  • Localized Banners and Launchpads
    : Translate content with manual editing, xliff support, AI-powered translation, and RTL support. Now in beta, 🧪 reach out to support@appcues.com to join!
  • Builder Image Gallery
    : Soon, save and reuse images you use frequently across experiences.
Image-Gallery
  • Improved Property Management:
    Add display names for your account properties, set data types for all your properties, and more.
  • Studio:
    Filter experience list pages by live content that have unpublished changes.

improved

Studio

Segmentation

Get the full user list, count, and better exports with our updated Segment page

Segment-Page
💡What are Segments?
Segments help you group your users based on shared behaviors or attributes, so you can target the right people with the right messages at the right time.
⭐️ What's new?
Previously, the Segment count shown on your Segments page only included users who met the criteria and had been active in your app within the last 7 days. Now, it includes all users who meet the criteria, whether recently active or not. 🔥
P.S. The actual users in your segments haven’t changed—just how we calculate and display the count.
That's not all! Now:
  • See a full list of Users in a Segment directly on the page
  • Pick and choose which user properties to include in an export for smaller, faster reports
  • View all experiences connected to a Segment from the details page
🚀 Ready to dive in?
These changes are live for all Appcues customers now. To see the improvements, go to the Segments page.

new

Builder / Experiences

Analytics

Workflows

Send email and push notifications with your in-app messages using Workflows

workflow-analytics-1@2x (1)
⭐️ What's new
You can now send email and push notifications in Appcues with Workflows. Send messages in one place, powered by the same product usage data you trust for in-app experiences—so every message is connected, every follow-up is smart, and every touchpoint drives users forward. Plus, you can track it all in a single view.
📌 What are Workflows?
Workflows let you reach users outside of your product and turn scattered messaging into a seamless experience. When a user takes action (or doesn’t), Workflows automatically send the next best message—whether that’s an email nudge or a push notification—so nothing gets lost and engagement stays strong.
💡 How to use Workflows
  1. Start with real user behavior:
    Trigger messages based on what users do (or don’t do) in your product.
  2. Connect your channels:
    Build emails, and push notifications that work together to bring users back to your product.
  3. Drive users into in-app experiences:
    Link email and push notification buttons directly to Flows to keep users moving forward.
  4. Track success:
    No more stitching together data—track how messages impact behavior across channels, all in one place.
🙌 What you can do with Workflows
From onboarding to retention, Workflows help you create a connected experience that keeps users moving forward. Here are some of the top use cases:
  • Onboarding:
    Welcome new users with an in-app Flow and Checklist, then email them if they don’t complete key steps.
  • Re-engagement:
    Detect inactive users and send an email reminder to log in linked to an in-app tour showcasing what’s new.
  • NPS follow-up:
    Collect an NPS score in-app, then send an email asking promoters to leave a review or reach out to detractors with personalized follow-up.
branch-nps-2@2x
🚀 Ready to get started?
All customers can explore and build Workflows anytime—publishing is free for 60 days, then available as an add-on. Log in now to start building! Need help? Check out our support docs or explore an interactive demo to see it in action. 🚀

new

improved

fixed

Studio

Builder / Experiences

Segmentation

Workflows

January 2025 Updates

What's New
New & Improved 🆕✨
  • Publish History:
    Track changes over time for Banners, Pins, and mobile Flows with new publishing history, accessible directly from the analytics page.
Publish-History
  • Properties:
    Automatically track when a user last submitted NPS qualitative feedback with a new auto-property:
    NPS feedback last collected at
    , now in Segments and Workflows—perfect for following up with users who left a score but skipped comments.
  • Segments:
    Create Segments based on whether users have received, opened, clicked, or skipped an email or push notification, making it easier to retarget engaged users or follow up with those who missed a message.
Segment-Conditions
  • Workflows (Beta 🧪):
    Workflows—your new go-to for connecting emails, push notifications, and in-app messages—just got even more powerful with these updates:
  1. HTML email support:
    Compose complex emails or bring in templates from other tools for more customization and flexibility. 💥
Screenshot 2025-01-22 at 11
  1. Data Nodes:
    Add a step in Workflows to Track an Event or Update a User Property—making it easier to track user interactions and target them based on their engagement.
Data-Nodes
  1. Filters:
    Quickly find what you need by filtering Workflows by Creator, Segment, or Tags.
Filters
Coming Soon 🚧👀
  • Enhanced Segment Previews
    : Know exactly who you’re targeting. Now in beta, see exact user counts and detailed lists when building Segments.
  • 🧪 
    Localized Banners and Launchpads
    : Translate content with manual editing, xliff support, AI-powered translation, and RTL support. Now in beta—reach out to support@appcues.com to join!
Zight Recording 2024-12-30 at 11
Bug Fixes
🐞🐛
  • Accounts with sender verification activated on their Appcues installation were receiving an error message within the Flows List block of their published Launchpad experiences.
  • Tags added to Launchpads were not displaying properly on the Launchpad list page.

new

improved

Studio

Builder / Experiences

Analytics

Mobile

Workflows

December 2024 Updates

What's New
New & improved 🆕✨
  • Multi-channel messaging (Beta)
    : If you’ve started exploring our new workflow builder, give yourself a high five—you’re unlocking next-level user engagement! 🙌 If not, now might be the perfect time— check out all the updates we made last month!
  1. Sending windows:
    Control when messages hit users. 😍 Choose specific days to send, set start and end times for your window, and even define global defaults or override them for special cases.
  2. Email templates:
    Explore fresh options for NPS follow-ups, checklist nudges, and re-engagement emails. Plus, templates now save subject lines and preview text, making it faster than ever to build and send messages.
  3. Enhanced message analytics:
    See exactly how your emails and push notifications impact user behavior with detailed funnel charts. Track workflow completions, segment entries, and goal achievements with ease.
  4. Start and Push nodes analytics:
    Dive deeper into user behavior with detailed lists of the individuals who have entered a Workflow.
  • Streamlined navigation
    : You might have noticed a sleeker, faster navigation—making it easier to get to the pages you need.
  • Mobile Flows
    : Ready to bring users back to your mobile app with push notifications (see the above update 😉)? Now you can easily encourage users to opt in right from a Flow. Select “Prompt push permission” as the button action, and users can enable notifications directly in your app. ✨
Screenshot 2024-12-18 at 4
Coming Soon 🚧👀
  • 🧪 
    Localized banners and launchpad
    : We’re rethinking how you localize web content, starting with banners, which is now in beta. Add translations directly in the builder, bulk translate via .xliff files, or simply use our AI-powered translation feature with a single click. We also have full RTL language support! Want to be part of beta? Reach out to support@appcues.com.
Zight Recording 2024-12-30 at 11
  • 🧪
    Enhanced segment previews
    : Know exactly who you’re targeting. Now in beta, see exact user counts and detailed lists when building segments.

new

improved

Studio

Builder / Experiences

Analytics

Mobile

November 2024 Updates

What's New
New & improved 🆕✨
  • Multi-Channel Messaging (Beta):
    Curious about multi-channel messaging? Join the beta or watch our new video on engaging inactive users! ✨ Now, see how your messages perform and influence user behavior with new analytics. Plus, draft workflows and messages without setting up domains or senders. New analytics include:
  1. Workflow analytics:
    Track who starts and finishes workflows, and see how many reach a goal.
  2. Email analytics:
    Monitor sends, deliveries, opens, clicks, and trends over time with custom date ranges.
  3. Push notification analytics:
    Easily view sent counts and open rates.
Analytics
  • Custom Components for Mobile:
    Add Typeform surveys, phone features (Bluetooth, Maps, Camera, Calendar), or custom-built components directly to your native mobile flows. 📱Read on for more info.
  • Launchpads:
    Zendesk, Freshdesk, and Helpjuice Knowledge Base integrations for Launchpads now filter out private articles. 🔥
  • Permissions:
    Editors can no longer archive Web Flows or delete Checklists for added control.
  • Mobile Flows:
  1. Goal reporting is now available for mobile Flows! Now, when you attach a Goal to a mobile Flow, you can track the goal conversions within the mobile Flow analytics page (just like for web Flows).
  2. When using the ‘Icon with Text’ block, you can now show or hide the description while keeping the title vertically centered.
Iconwithtext
Coming soon 🚧👀
  • New Navigation:
    A simpler, more streamlined navigation is on the way to help you find what you need more easily—currently in beta with a handful of customers. 🎉
  • Enhanced Segment Count Preview
    : Now in Beta with some customers, see an exact user count and a complete list of users who meet your conditions when you build a Segment (while the segments themselves remain as reliable as ever). ✨
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