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new
improved
fixed
Studio
Builder / Experiences
Analytics
Integrations
Mobile
What's New
New & improved 🆕✨
- Webhooks:Create connections between Appcues and your other tools⎯without extra steps or third-party apps— by enabling a stream of information to flow from Appcues for real-time updates on the actions you care about. You’ll also get a handy error report via email if your Webhooks fail. 🎉
- Checklist option:Now, you can configure a checklist item to be marked as completed when clicked (within the checklist settings). Read last month’s notes for other recently added checklist options.
- Events Explorer:Track more of what matters. Now you can add up to 10 (previously 4), Click-to-Track events to your Saved Charts.
- Mobile Surveys:Within a mobile survey flow, you can now configure the rating survey type to start from 0, enabling you to create your own mobile NPS survey. 🥳
- Mobile Embeds:Start from new templates when you build a mobile embed⎯your non-intrusive pattern for inline experiences. Learn more about Embeds for more details.
- User List Dates:Date fields on the user list page are now displayed in a human-readable format instead of unix timestamps.
- Journeys:Start a Journey from a page or event, then filter by segment to know exactly what specific audiences are seeing. If your Journey gets cluttered, simply click the broom icon and let Journeys clean things up. Plus, a brand new way to get around with Navigator. Just click on the node you added to the canvas to go directly to it.
Coming soon 🚧👀
- Salesforce & HubSpot Integrations:Sync account-level profiles from Salesforce or HubSpot into Appcues for targeting and reporting. Reach out if you’d like to be part of our beta group.
Bug fixes 🐛💥
- SDK:Fixed a bug where the SDK was not finding the right scrollable element in pages with complex web component structures.
- Builder:Fixed a bug where the floating menu options (to switch between builder types) were not closing when the menu started being dragged.
- Builder:Fixed a bug where most of the select elements were not closing when clicking outside of it.
- Checklist:Fixed a bug where the checklist’s dismiss link was not performing any action.
new
Integrations
Appcues Webhooks are now available!
We’ve added Webhooks to make it easier to create connections between Appcues and your other tools––without extra steps or third-party apps for more seamless experiences (for you and your users).
⭐️
What are Webhooks?
Webhooks enable a stream of information to flow from Appcues to another tool for real-time updates on the actions you care about.
💡
What can I do with Webhooks?
Top ways our beta group have been using Webhooks to create automated connections:
- Updating data in an internal database
- Prompting updates in a CRM platform like Zoho CRM
- Passing NPS and survey data to Airtable and Google Sheets
- Triggering emails after actions (checklist completed, etc.), feature usage, and NPS
- Creating workflows with third-party tools like IFTTT and Make
- Altering product or feature behavior based on user action
🚀
Ready to dive In?
Log in to Appcues to set up your first Webhook, or for help, check out our Webhooks support doc.
new
improved
Studio
Builder / Experiences
Integrations
Mobile
What's New
New & improved 🆕✨
- Mobile Embeds:Freshly shipped! 🚀 Embeds are the most versatile pattern type for infusing inline experiences into mobile apps. Embeds allow content to be injected directly alongside app elements for personalized user content, calls-to-action, and other non-intrusive experiences. Read for more details.
- HIPAA support:We now can offer HIPAA compliance support for interested customers. Chat with our team if you need to sign a Business Associate Agreement in order to send PHI data to Appcues.
- Checklist options:Have more control over your checklist experiences with a set of new options to explore. You can now choose when a Checklist opens (open once, closed, or open), whether or not a Checklist item opens in a new tab, and set a checklist as non-dismissable. 🎉
- Reset Flow history from User Profile:Reset Flow historydirectly from the User Profile Page – especially convenient for resetting the history of brand-new users.
- Add group profiles via the Public API:We've enhanced our API by adding two powerful options - Send Group Profiles and Associate Users to Groups. You can import group profiles in bulk or send a single group profile at a time. Additionally, ourPostman Collectionhas been updated to reflect these changes.
- Zapier group action:The Appcues <> Zapier Integration supports a new action:Update Group Profile,which lets you update a group’s profile in Appcues based on a trigger from a source app. This data is extremely useful for targeting experiences based on the properties of the account your end-users belong to.
- Banner Analytics:Measure the impact of your Banners with analytics. Read for more details.
- Journeys (Beta):Journeys are packed with new enhancements. You can add notes, multiple flows to a canvas, pins, banners, checklists, and more. Read more for full details.
- Accessibility improvements for NPS:Survey options have been updated to semantic HTML, which natively gives us keyboard navigation and better screen reader accessibility.
- Accessibility improvements for buttons and links:We've made several improvements to enhance accessibility for buttons and links:
- When adding a button to a flow/pin, if this button is set to redirect to a URL, the rendered element should be a link tag <a>. Otherwise, it should be abutton.
- Close buttons are now buttonelements instead ofa.
- NPS buttons were being rendered as links, now it’s fixed.
new
Mobile
Our first inline pattern for mobile apps! Embeds are the easiest way to inject seamless-looking content and experiences directly into your mobile application.📱✨
Extremely versatile – Embeds are perfect for any experience:
- Showcase personalized content and user information
- Share important notifications like trial end dates and app upgrades
- Market campaigns like new features, discounts, promotions and upsell prompts
- Gather continuous user feedback
And all without interrupting your user's workflow!
When you build an Embed, you can:
- Include text, images, emojis, icons with text, surveys, and buttons
- Trigger other flows or survey users
- Create a carousel for users to scroll through
- Completely customize the look & feel to match your app
- Choose between dismissable and non-dismissable
Login to Appcues to start embedding experiences within your app. For help getting started, check out our support doc.
Embeds are available for iOS, Android, Flutter, and Reactive Native frameworks.
Note:
Appcues Mobile customers will need to update their apps to SDK Version 3.0.0
to use Embeds. If you haven't added Appcues Mobile to your account, try it today or chat with our team of product specialists.
improved
Studio
The Journeys beta is letting some new features out of the labs! Journeys makes it easy to see how your experiences work together and group related experiences and add your own details right in Appcues.
Here's what's new:
- Visualize more patterns:Add checklists, Banners, and Pins to a Journey canvas.
- Auto-layout:Flows will automatically show up in a linear and orderly fashion with ample space.
- Notes:Convey information, add ideas, and share context.
- Multiple flows on one canvas:Add multiple flows to the same canvas and create a visual connection between them.
- Page nodes:Start a journey from a URL to answer the question, “Which flows are targeted to this page?”
- Event nodes:Similarly, start a journey from an event to answer the question, “How many flows could a user see after they trigger this event?”
- Filter:View live, drafted, or all experiences. And when you start from a page or event node, filter even further by audience segment.
Journeys Beta is available for all current customers on Appcues Essentials, Growth, and Enterprise plans. Login to build a journey today.
If you still aren't sure how you might utilize Journeys, explore our new doc on creating a group of related Appcues experiences.
new
Analytics
Analytics for your Banner experiences are here! 🙌 You can now see who interacted with your Banners just like you already do with Flows. 👀 (Click the three dots on the right of the Banner you're interested in taking a look).
The analytics page contains key metrics, including:
- A 'Banner activity' chart and matching numerical section with counts for Banner Seen, Banner Click-Through, and Banner Dismissed
- A 'Recent Users' section with a list of those users shown a Banner
That's not all! You can now also understand how your Banners are performing over time from within the Events Explorer. To do so:
- Choose 'Banner Events' from the dropdown menu
- Choose a Banner
- Visulize how often your Banner has been seen, interacted with, or dismissed over time
- Adjust the date filter to see more than the past 7 days (if need be)
- Create a Saved Chart with any metrics you'd like to revisit regularly
new
improved
fixed
Studio
Builder / Experiences
Integrations
Mobile
Segmentation
What's New
New & improved 🆕✨
- Control Experiments:ICYMI control experimentation (or holdback testing) is here! Better measure impact on your flow’s key conversion goal by automatically excluding a control group from seeing your flow. 🧪🥂 Take a tour to get started, or check out the help doc.
- Mobile Tooltips - Anchored:Available for Native iOS, Native Android, Flutter, and React Native Apps–you can now anchor a tooltip directly to an in-app element! It’s perfect for calling out new features and elements that move depending on screen size.
- Mobile Screen Capture:Capture a screenshot directly from your mobile device to help make building mobile experiences easier.
- Target New Users Easily:We’ve added a new auto-property calledFirst Seen At. This is a timestamp of the first time a user has been seen by Appcues, making it easier to target new users in your app. 🙌
- Shadow DOM Framework Support:Appcues' now handles Shadow DOMs, making it easy to point and click at any element inside the Shadow DOM you want to select.
- Banners - Buttons & Templates:Now, you can add buttons to your banners and use that button to trigger another flow when clicked! 🥳 Additionally, to expedite building, we’ve added three new banner templates: new feature announcement, trial expiration, and webinar announcement. To use the new templates, head to the page you want to build on and open the Appcues Builder.
- Session Recording Integrations:Pass events directly from Appcues to Fullstory, Hotjar, and LogRocket for a more complete picture of what your users are doing in your product.
- Import Group Profiles via Public API:Create segments and target Appcues experiences to Group Profiles by importing the data via our new Public API endpointImport Bulk Group Profile Data.
- Active Users:We’ve added mobile active users(if applicable to you)to the count on the Appcues Overview page for a better view of total active users across your products!
In the works 🚧
- [Beta] Webhooks:Connect Appcues to even more tools with webhooks! Easily send real-time messages to your other tools when something happens with Appcues experiences. ⚙️💥 Check out the help doc and email Joey to get access.
Bug fixes 🐛💥
- Banners:Fixed an issue where the banner was rendering on the page while editing.
- Banners:Fixed an issue where overlay banners were being created with inconsistent position styles.
- Mobile SDK:Fixed an issue on Android2.1.3, Segment Android2.1.1, and React Native2.1.2where certain elements were unavailable for targeting tooltip content. A patch update has been released for the following platforms. Appcues Mobile Customers on these platforms are encouraged to upgrade the SDK version at their earliest convenience.
new
Studio
Integrations
Learn more about your users by watching them interact with your product (and now your in-app experiences 🎉) with our new integrations to FullStory, Hotjar, and LogRocket.
With these powerful integrations, you can pass both flow interaction and click-to-track events from Appcues, making it easier to get deeper insights in a matter of minutes.
Here are some of the top ways you can use these integrations to optimize your in-app experiences:
- Watch users interact with flows to ensure they are working as intended, the copy is clear, the content displays as desired, etc.
- Identify users who offer a negative NPS score, then watch their session to understand their in-product interactions and frustration better
- Track users who fail to complete core flows, then watch their session to understand why
- Measure engagement with a beta or new product, then discover how users are exploring the feature and what additional in-app guidance might be needed
- Spot user issues, confusion, or points of friction in a session and quickly create or adjust your Appcues flows to limit those problems
These integrations are available now for all Essentials, Growth, and Enterprise customers–login to set one up.
Note: You'll need a FullStory, Hotjar, or LogRocket account and their JS snippet installed in your app to utilize the Appcues integration.
new
Studio
Completion rates aren't always enough to prove the true impact your in-product experiences are having. That's why we've added control (a.k.a holdback) experimentation. 🎉
Now, you can show a flow to a subset of your audience, hold back a controlled portion of the group (say 20%), and see the level of conversion between the two groups to identify the level of uplift the flow is having.
And the best part is that it's really easy to get a control experiment setup; take a tour to get started or learn more in our support doc.
Control experiments are available to run on web and mobile flows for customers on Essentials, Growth, and Enterprise plans.
And if you want to run an A/B test (measure performance between version A and B)–you can already do that with Flow Variation Testing.
new
improved
Studio
Builder / Experiences
Analytics
Integrations
Mobile
Segmentation
What's New
New & improved 🆕✨
- Scheduling:Automatically publish (or un-publish) flows, banners, and pins to appear and disappear based on specified dates and times–just like magic. 💫 Additional guidance in our support doc.
- Performance Metrics:The new Performance Metrics page consolidates all the essential flow metrics you care about into a single location, providing a more holistic view of performance.
- Targeting:We’ve added a new auto-property calledFirst Seen At. This auto-property is a timestamp of the first time a user has been seen by Appcues, making it easier to target new users in your app. 🙌
- [Beta] Journeys Saved Positioning:Now, when you re-arrange elements on a Journey, it will save your changes. 👏
- Appcues <> Zapier:The latest update to our Appcues <> Zapier Integration now lets you select multiple triggers at once so that you can choose more ways to trigger a zap in one swift motion.
- Mobile Modals:We’ve added a new option for mobile modals–backdrop styling for even more control over the design of your mobile experiences.
- Mobile Tooltips:📱🥳 Floating tooltips–now available–allow you to guide users on small screens. In case that’s not exciting enough, tooltips got some quick enhancements after release:
- First, the adjusted target position button will now remain active until you choose a position.
- You can also adjust the target position directly from the preview with the cross icon button.
- Lastly, if you move your tooltip location, we’ll show you the last target location you selected, so making adjustments is even easier.
In the works 🚧
- [Coming Soon] Mobile Tooltips - Anchored:Available for Native iOS, Native Android, and React Native Apps–you’ll soon be able to anchor a tooltip directly to an in-app element. Great for calling out new features and elements that move depending on screen size.
- [Coming Soon] Session Recording Integrations:Soon, you’ll be able to send events directly from Appcues to FullStory, Hotjar, and LogRocket, making it even easier to get a more complete picture of what your users are doing in your product.
- [Coming Soon] Shadow DOM Support:Appcues will soon support products on Shadow DOM frameworks.
- [Beta] Webhooks:Connect Appcues to even more tools with webhooks! Easily send real-time messages to your other tools when something happens with Appcues experiences. ⚙️💥 Check out the help doc and email Joey to get access.
- [Beta] Control Experiments:Better measure flow impact on your flow’s key conversion goal by automatically excluding a control group from seeing your flow. 🧪🥂 Check out the help doc and email Joey to get access.
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