Changelog
Follow up on the latest improvements and updates.
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new
Builder / Experiences
Workflows
Branch your Workflows into journeys that fit each segment
⭐️ What’s new?
You can now branch a Workflow in three (or more) directions! Route users based on who they are (property), what they’ve done (behavior), or use randomization for A/B/C testing.
Think:
- Follow up with NPS detractors, passives, and promoters in one Workflow
- Nurture trial users while guiding paying customers elsewhere
- Route by CSM so messages come from the right person
Result: Simpler and more personalized journeys with more control over who gets what and when.
See how easy it is...watch us create a branched NPS follow-up in under 60 seconds 👇
🚀 Ready to get started?
Multi-Path Branching is live for all customers with the Workflows add-on. Open a Workflow, add a branch node, and start mapping more dynamic journeys today. Read the support doc →
new
improved
Studio
Builder / Experiences
Mobile
Segmentation
Workflows
September 2025 Updates
What's New
New & improved 🆕✨
- Mobile — Smarter Actions:Add more flexibility to your Mobile Flows with two powerful options. Use conditional actions to send different users down different paths based on who they are or what they do, and randomize survey choices to keep results unbiased. Read the full update →
- Captain AI (Beta):Your co-pilot keeps getting smarter! Captain AI can now help with Coaching (giving you advice on building great experiences), Insights (digging into your performance to get you results, including charts and CSVs), and even build Mobile Flows from just a prompt. 🐬🎉
- Folders:Our most-requested addition to Folders is here! Filter your Folders by Creator, Segment, Status, and Tag to find what you need faster. 🙌
- Workflows:All Workflow events—including a wide range of email (opened, clicked, bounced, unsubscribed, and more) and push events—can now be sent via Webhooks to trigger actions or update data in your other tools.
- Launchpads:Deliver Launchpads to the right users with more precise targeting options.
- User Profile Reset:Reset an end user’s targeting profile with a single click to quickly retest experiences like Checklists, Pins, and advanced Flow conditions.
Coming Soon 🚧👀
- Next-gen NPS (Beta):NPS surveys are getting a major upgrade. Soon, run multiple at once, customize colors and properties, track events, and publish to mobile web. Plus, localize with inline edits, .xliff uploads, or one-click AI translation. This feature is currently in beta; reach out to joey@appcues.com if you’d like to join!
- Flows in Workflows (Beta):Orchestrate Flows, emails, push, delays, and branches on one canvas. Currently in beta reach out to len@appcues.com if you’d like to learn more!
- Folder Expericence Actions: Publish, unpublish, or archive multiple experiences at once within a Folder.
new
improved
Builder / Experiences
Mobile
More control over your Mobile Flows and Surveys with conditional actions
💡
What’s new?
We’ve added two updates to make your mobile experiences smarter and your survey results more reliable.
1. Guide users differently with conditional actions
Interactions on the same element in a Mobile Flow can now trigger different actions based on who someone is or what they do. Use conditional actions to personalize your user onboarding, new feature tours, and surveys. For example, send users with different role types—like admin, editor, or viewer—down their own paths. Or ask users
“What are you here to do?”
and direct them to the next step in the Flow based on the answer they give. 2. Get cleaner feedback with randomized survey options
Survey results shouldn’t be swayed by which option shows up first. Randomize the order in which survey choices appear to keep your user research results unbiased and your insights trustworthy.
🚀
Ready to get started?
Both updates require the latest Appcues SDK. Update to Version 5.0.0 today and start building your next Flow.
new
improved
Studio
Builder / Experiences
August 2025 Updates
What's New
New & improved 🆕✨
- Checklist styling:Checklists now have more flexibility to match your brand. 🎨 Adjust the background, font, and hover colors to create polished experiences for your users.
- Captain AI:Meet your new in-product coach! Captain AI can now answer strategy questions, share best practices, and point you to resources so you can build great experiences without leaving Appcues. Next up, Captain will be able to dig into your results—returning insights about Flows, Events, Goals, and more as charts or CSVs right inside the chat. Check it out →
- Improved targeting diagnostics:Answer the big questions—How many people will see this Flow? Is my targeting set up correctly? Why doesn’t this user qualify?—with the new Audience Calculation and Diagnostics capabilities. You’ll see pass/fail results for every condition along with the exact property values causing a mismatch, so you can publish with confidence.
Coming Soon 🚧👀
- Next-gen NPS (Beta):NPS surveys are getting a major upgrade. Soon, run multiple at once, customize colors and properties, track events, and publish to mobile web. Plus, localize with inline edits, .xliff uploads, or one-click AI translation. This feature is currently in beta; reach out to Joey if you’d like to join!
- Flows in Workflows (Beta):Soon you’ll be able to orchestrate Flows, emails, push, delays, and branches on one canvas.
- User profile reset:Reset an end-user’s targeting profile with a single click—making it easier to retest experiences like Checklists, Pins, and advanced Flow conditions.
💡 What is Captain AI?
Captain AI is your new in-product coach for Appcues—ready to answer strategy questions, share best practices, and point to resources so you can build better experiences. ✨
⭐️ What’s new
Captain AI is now available in
beta
:- Ask questions about onboarding, adoption, and engagement strategies
- Get quick advice on when to use Flows, Launchpads, or other patterns
- Learn how to target and segment users effectively
- Pull answers directly from our knowledge base for extra context
Here are a few prompts other Appcues users have already been trying:
- What’s the best way to announce a new feature?
- How can I improve completion rates on my onboarding Flow?
- When should I use a Launchpad instead of a Checklist?
- What’s a good way to segment power users from new users?
📊 Coming soon: AI insights
Next up, Captain will be able to dig into results—answering questions about Flows, Events, Goals, and more, then returning insights as charts or CSVs right in the chat.
🚀 Ready to get started?
Open Captain AI from anywhere inside Appcues. Ask a question, and apply the guidance to your work. Since this is a beta release, expect some rough edges—we’ll keep improving based on your feedback. For more details and tips, check out our Captain AI support doc.
improved
Studio
Builder / Experiences
Take the guesswork out of targeting with updated Diagnostics
💡 What is Diagnostics?
Diagnostics helps you quickly check if a specific user qualifies for an experience (or why they don’t)—without guessing or digging.
⭐️ What’s new
The new Diagnostics page now shows pass/fail results for each targeting condition and explains why—including the actual user property values that caused a mismatch. You can:
- Open it from any modern conditions editor, the User Profile’s Eligibility tab, or a Segment view.
- Use the built-in AI explainer for a clear, concise breakdown.
- See audience size with the new calculator right on the page.
🚀 Ready to get started?
From a conditions editor or user profile, click Check eligibility to open Diagnostics. Review the results, tweak targeting if needed, and publish with confidence. For more details and examples, check out our Diagnostics support docs.
new
improved
Studio
Builder / Experiences
Mobile
July 2025 Updates
What's New
New & improved 🆕✨
- Mobile Themes (Beta):Bye-bye one-off styling. Apply reusable Themes across every mobile Flow to keep your designs sharp, consistent, and perfectly on-brand—even as your app evolves.
- Anchored Tooltips for Ionic Apps (Beta):Anchored Tooltips are now supported on Ionic apps with the latest Appcues Capacitor Plugin (v5.0.0-beta.1). Once you update, the mobile builder will show the new anchored option for Ionic Flows. We also support anchored Tooltips on Native iOS, Android, React Native, and Flutter—helping you build focused, contextual mobile Flows that drive adoption. Learn more →
- Appcues <> Zapier:New Zapier actions let you publish and unpublish Flows, Checklists, and more—all without logging in. ✨ Bonus: All customers are now on the latest version (no changes to your current Zaps).
Coming Soon 🚧👀
- Flows in Workflows:Add web Flows directly from the Workflows canvas to create seamless campaigns.
- Next-gen NPS:Run multiple NPS surveys, add localization, and customize every detail with the brand-new NPS experience type.
- Appcues AI:We want to help you move faster. Ask AI about Flows, Emails, Goals, and Segments to understand performance in seconds. Plus, turn plain-language prompts into fully built experiences.
- Improved Targeting Diagnostics: Publish with confidence! Soon, you’ll be able to quickly answer:
- How many people will see this Flow?
- Is my targeting correct?
- Why doesn’t this user qualify?
new
improved
fixed
Studio
Workflows
June 2025 Updates
What's New
New & improved 🆕✨
- Folders:Keep things organized and easy to manage—especially when you’re working across teams or managing lots of experiences. Read the full update →
- Workflows:Sharing and reloading Workflows just got easier. URLs now include your exact view—Builder vs. Analytics, selected node, and date range—so teammates land right where you are. 🪄
Coming Soon 🚧👀
- Mobile Themes:Apply unique, reusable Themes to every mobile Flow without touching code, keeping experiences perfectly on-brand even as designs evolve.
- Flows in Workflows:Add web Flows directly from the Workflows canvas to create seamless campaigns.
- A new NPSexperience type that includes the ability to publish multiple surveys, localization, and more!
- Appcues AI:Describe your idea in plain language and let AI generate a fully-formed Flow, freeing you to polish the details instead of starting from scratch.
Bug Fixes
🐞- Workflow Emails:CC and BCC fields now send and log correctly, including full timeline tracking in HubSpot and Salesforce.
⭐️ What’s new
You can now group Flows, Workflows, Checklists, Pins, and more into Folders—organized by project, product, use case, team, or whatever makes sense for how you work.
✨ Bonus: You can nest folders inside folders for even more structure.
Here’s what else you can do:
- Drag and drop to move content where it belongs
- Create subfolders for a clean, intuitive hierarchy
- Search, filter, and view all Appcues experiences from one place
It’s the easiest way to keep track of what’s live, what’s outdated, and what needs a refresh.
🚀 Ready to get started?
Folders are available for all customers on all plans. Log in to Appcues and view Folders to create your first one.
new
improved
fixed
Studio
Analytics
Workflows
May 2025 Updates
What's New
New & Improved 🆕✨
- Public API:Pull Flow screenshot previews(just like the ones you see in Studio)for any web experience—perfect for automatically adding them to tools like Miro, Figma, your CMS, and more.
- Public API:Programmatically export a list of users in any segment, with support for custom properties and flexible CSV or JSON formats.
- Banners:Download a CSV of views, clicks, and dismissals to measure banner performance. 👏
Coming Soon 🚧👀
- AI in Appcues:Help shape what’s next—share your feedback on how you’d like to see AI show up in Appcues.
- Folders:Organize experiences into Folders, making content easier to manage—especially across teams.
- Flows in Workflows:Add web Flows directly from the Workflows canvas to create seamless campaigns.
- NPS:NPS: A new NPS experience type is on the way—with support for multiple surveys, localization, and more!
Bug Fixes
🐞- Exports:Some analytics exports were getting flagged as spam. We’ve updated our email templates—and things are looking much better now.
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