NewBuilder / Experiences
Send NPS promoters and detractors to different next steps
Add conditional actions to the NPS Submit button. Each condition checks the respondent's NPS category, Promoter (9–10), Passive (7–8) or Detractor (0–6), and runs its own action. For example, send promoters to a review page and start a feedback Flow for detractors. Anyone who matches no condition gets the Default action.